|  BUSINESS CHALLENGE
Asserting yourself means expressing your thoughts and feelings in a way that clearly states your needs, while maintaining open communication. Learn the techniques that will allow you to change, enhance and develop your life in a way that you determine.
 TARGET AUDIENCE
This programme is designed for those who wish to enhance their personal impact and communicate effectively and assertively.
 LEARNING OUTCOMES
On successful completion of this programme, it is expected you will have the tools to be able to:
- Understand the difference between passive, assertive and aggressive ways of communicating
- Understand non-verbal communication and the role of body language
- Increase your respect and acceptance of yourself and others
- Respect the rights of yourself and other people
- Be able to say no without guilt
- Set limits and stand up for yourself
- Express ideas, feelings and wants in an appropriate manner
- Set boundaries for appropriate behaviour
- Enhance your assertiveness skills level through clear and honest communication
- Take responsibility for yourself and your actions
- Take ownership of alternative and more confident ways of handling new experiences
- Give and receive positive feedback
- Improve your level of comfort and ability to handle conflict situations
- Handle difficult people and situations
- Understand the role of transactional analysis in assertiveness.
- Apply the power of positive thinking
- Increase your confidence in dealing with senior staff and assertive colleagues
- Achieve more harmonious relationships at work and at home
- Describe different ways to communicate
 PROGRAMME STRUCTURE
This programme is highly practical and encourages participation. Individual, paired and group exercises, discussion sessions, role-plays and experimental exercises are conducted in a relaxed and accepting learning environment.
 IN-COMPANY OPTION
NZIM will partner with you to deliver a customised programme for your organisation. NZIM partner with some of New Zealand’s leading organisations, to deliver high quality learning programmes, designed to meet specific organisational needs.
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