 BUSINESS CHALLENGE
This programme describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
 TARGET AUDIENCE
Managers who are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation.
 LEARNING OUTCOMES
On successful completion of this programme, it is expected you will understand:
- Plan to meet internal and external customer requirements
- Ensure delivery of products and/or services
- Monitor, adjust and review customer service
 PROGRAMME STRUCTURE
The programme is highly practical and encourages participation through discussion, case study analysis and application. Course case studies could be switched to actual strategy/change situations as a workshop.
 LOOKING FOR A QUALIFICATION?
Managing Quality Customer Service can be completed as a one-day stand-alone workshop or as part of the NZIM Diploma in Frontline Management programme graduating with the NZIM Diploma in Frontline Management. For more information please refer to NZIM Qualifications.
 IN-COMPANY OPTION
NZIM will partner with you to deliver a customised programme for your organisation. NZIM partner with some of New Zealand’s leading organisations, to deliver high quality learning programmes, designed to meet specific organisational needs.
 SALES DEVELOPMENT PATHWAY
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